
There’s a lot written about good, bad and quite frankly appalling design in software. Having worked in software for a while I’ve got a degree of sympathy of how it occurs. Software developers aren’t evil misanthropes with a complete loathing of people in general and users in particular. OK, ok – some are exactly like that but that’s not why poorly designed software happens. Pressure to ship, corners cut on usability test and a design to focus on cool new technologies all contribute. But at least software can be patched, upgraded and fixed. What I find it harder to understand is when major pieces of real world kit have bizarre usability issues.
The worst offender is the new train toilets that are popping up in newer trains. Rather than a boring old mechanical lock that has served mankind well over the last 300 years the new toilet are locked by a series of flashing buttons. The sequence is
The worst offender is the new train toilets that are popping up in newer trains. Rather than a boring old mechanical lock that has served mankind well over the last 300 years the new toilet are locked by a series of flashing buttons. The sequence is
- Enter toilet
- Press flashing button to close
- Wait till door shudders shut
- Press a second button to lock it. There’s no indication that the door is locked so just cross your fingers and hope it is
- Then pants down and away you go.
For God’s sake though don’t add an additional step of pressing the lock button again to make sure that it is locked. This has the amusing effect of reopening the door with no warning whatsoever. It’s design flaw of the year surely.
A Polish woman did exactly this when I was waiting my turn outside of a train toilet recently. I was rapidly faced with an alarmed looking Eastern European woman with her pants round her ankles. A special moment for us both I felt. The ties between Eastern and Western Europe become ever more intimate.
A Polish woman did exactly this when I was waiting my turn outside of a train toilet recently. I was rapidly faced with an alarmed looking Eastern European woman with her pants round her ankles. A special moment for us both I felt. The ties between Eastern and Western Europe become ever more intimate.